Shipping & Delivery

Shipping and delivery

We deliver within the United Kingdom and to selected international destinations. The delivery services available for your address and the exact shipping cost are shown at checkout before you pay.

Processing and dispatch

Some Luna Sounds products are made to order or fulfilled by different production partners. Processing time can therefore vary by product. We will send a dispatch confirmation when your order is on its way.

If your order contains products supplied by different fulfilment partners, the items may be dispatched separately and arrive in more than one parcel. You will not be charged again for a split delivery.

Delivery times

Delivery estimates are not guarantees and can be affected by carrier delays, customs or events outside our reasonable control. Unless we agree a different timeframe with you, goods will be delivered within 30 days of your order. If there is a significant delay, contact us and we will investigate.

Tracking

Where tracking is available, it will be included in your dispatch confirmation. Tracking can take a short time to update after the carrier receives the parcel.

Delivery addresses

Please check your delivery address carefully before completing checkout. If you notice an error, contact us at lunasoundsshop@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or been dispatched.

International orders

International delivery can take longer and may be subject to customs processing. Any import taxes or duties that are not collected at checkout are the responsibility of the recipient, where applicable.

Missing or damaged parcels

If an order arrives damaged, contains the wrong item or has not arrived within the expected timeframe, email lunasoundsshop@gmail.com with your order number. We will help investigate and explain the available next steps. Nothing in this policy affects your statutory consumer rights.