Shipping policy

We deliver within the United Kingdom and to selected international destinations. The available delivery options and exact shipping cost are shown at checkout before payment.

PROCESSING AND DISPATCH

Some Luna Sounds products are made to order or supplied by different production partners, so processing times may vary. We’ll email you when your order has been dispatched.

Orders containing different products may arrive in separate parcels.

DELIVERY TIMES

Delivery estimates are not guarantees and may be affected by carrier delays, customs or circumstances outside our reasonable control. Unless we agree otherwise with you, goods will be delivered within 30 days of your order.

TRACKING

Where tracking is available, it will be included in your dispatch confirmation. Tracking information can take a short time to update after dispatch.

DELIVERY ADDRESSES

Please check your delivery address carefully before placing your order. If you notice an error, contact lunasoundsshop@gmail.com as soon as possible. We cannot guarantee that an address can be changed once production or dispatch has begun.

INTERNATIONAL ORDERS

International orders may take longer and can be subject to customs processing. Any import taxes or duties not collected at checkout are the recipient’s responsibility where applicable.

MISSING OR DAMAGED PARCELS

If your order arrives damaged, contains the wrong item or hasn’t arrived within the expected timeframe, email lunasoundsshop@gmail.com with your order number and photographs where relevant. We’ll investigate and explain the next steps.

Nothing in this policy affects your statutory consumer rights.